5 Things That Set Us Apart

5 Things That Set Us Apart

We’re not the average business technology provider. We’re the best.

Commitment comes first.

There are at least five things we feel we do better than other Hawaiian companies providing cyber security, IT support, and phone systems, and they’re all rooted in our commitment to our clients. From our maximum 30-minute response times to our 100% satisfaction guarantees, we’re dedicated to the success of your business, regardless of the size of your project or the size of your invoice.

The Source for Outstanding Support

Small- and medium-sized Hawaiian companies have plenty of choices when it comes to their IT services and support, but none of them match SOS’s commitment to customer care. It’s the lifeblood of any thriving business relationship, so we’ve taken it seriously, identified areas that truly make customers feel welcomed, and striven to perfect them.

60-minute response times, guaranteed

Not same-day, not within the hour... 60-minutes or less, no excuses.

Calls are answered live

No automated attendants, no call-routing IVR madness, no hassles.

Dedicated account managers

Work with the same project manager and the same technician every time.

We speak in plain English

Our team is comfortable with technical jargon, but we don’t assume you are!

100% Satisfaction Guarantee

Not only with our products and services, but with our people, too.

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What others have to say about SOS

"In the fast-paced world of retail management, marketing, and special events, we rely on the efficiency of our tools and networks. SOS helps us avoid potential pilikia.."

Manu Boyd
Cultural Director Emeritus
Royal Hawaiian Center

"We selected SOS to support our world-class technology platform based on four key criteria: price, accessibility, responsiveness and commitment to our mission. You can’t put a price on that."

Fred Reeder
CEO
Nomadix

"We found SOS during a time our company was going through some major transition. They keep our tech system squeaky clean."

Karen Remigio
President
RH Associates, Inc.

"Like many organizations, we have important goals focused on servicing and making an impact in the community. Thankfully we were able to find SOS.

Dr. Judith Saranchock
Executive Director
Read To Me International